We aim to:
Be efficient, effective and accessible
Be honest, open and accountable for our actions
Ensure our customers receive the best level of service possible
Provide clear and appropriate information
Share and learn from customer feedback to continually improve the service we offer
You can trust us to:
Do what we say we will do
Be helpful, polite, and treat you with respect
Try to understand your circumstances
Protect your personal information
We will:
Provide you with the information you need to make your decision
Communicate with you in a clear and understandable way
Not make promises we cannot keep
Keep you informed each step of the way and updated of progress
Say sorry and put it right if we make a mistake
With the aim of continuing to grow and improve, we’d love to hear your thoughts on how we did!